Airtel > Call Management Services > Call Waiting / Call Hold

Call Waiting allows you to handle two calls at a time. You can be on one call, while the network will alert you about another incoming call. You can then put your first caller on hold, while you receive the second call.

The feature also works the other way around - it allows you to make a second “outgoing” call, while you are already on the phone with someone else

Activating Call Waiting

Option 1: To start using the service, go to the “Settings” menu in your handset, select “Call Settings”, and then select “Call Waiting” option. Now, select “Activate”.

Option 2: Alternatively, Call Waiting can be activated using keypad options:

Functions	Code
Start / Activate	*43# followed by Send
Stop / Cancel / Deactivate	#43# followed by Send
Get / Check status	*#43# followed by Send

How does the feature work?

Scenario1 – from your handset options:

If a second caller calls you while you are already on the phone with someone else, you will hear a recurring beep during your mobile conversation. The number / name of the second caller will be displayed on your mobile screen. To accept the incoming call, simply select “Answer”.

Scenario2 – Using short code options:

To reject incoming call	Press 0 followed by “SEND”
To put current call “on hold” & “accept” waiting / incoming call	Press 2 followed by “SEND”
To switch between the two calls	Press “SEND”
To end Current Call & Connect to Waiting Call	Press 1 followed by “SEND”