Citycell One^TM is a full connectivity mobile package with Economy ISD facility

 Key features

1. Simplest mobile package in the market
2. Best FnF call rates to other operators
3. Attractive call rates to Citycell numbers
4. Competitive call rates to other operators
5. Supports high speed wireless data
6. Full access to all Value Added Services (VAS) such as Hello Tunes etc
7. BTCL and ISD incoming and outgoing facility

For Pre-paid users

• All Citycell One, and Citycell One 85 subscribers can migrate to this new price plan by writing Y to 4567 SMS at free of cost.
• 60 sec. pulse applicable.
• Tk. 0.20 call setup charge is applicable for Citycell to Citycell, Citycell to other operator and FnF calls in first minute.
• Upon first successful recharge of Tk. 50 scratch card subscriber will receive Tk. 25 bonus talk time and 500 on-net free SMS with 5 days validity instantly. Rest Tk. 200 will be disbursed in 4 equal installments i.e. Tk. 50 upon recharge of Tk. 100 with 5 days validity each.
• All bonus talk time is usable for on-net calls only with Tk. 1.50/min + 15% VAT.
• 100 MB free data will be given on activation to all new connections only with 5 days validity. To activate this offer type 100 and send to 9666 (port charge free). Subscribers must require to activate this offer before subscribing to any other data plan.
• Free SMS can be checked through *887. Free data usage can be check by writing usage to 811.
• All permanently disconnected subscribers will avail the Citycell One new price plan only from the commercial date onwards.
• 15% VAT applicable in all tariff mentioned above.

For Post-paid users

• 4 FnF numbers to other operators
• 30 sec pulse applicable for all outgoing voice calls to other operators
• TK. 50 monthly rent applicable

Customer Service centers is now even closer to your doorstep. Our Customer Service Centers (CSC) are now located throughout the 61 districts of the country at thana level wherever Citycell's network is available. These Points are equipped with online Customer Care tools and capable of fulfilling any of your Customer Service requirements ensuring the same standard of service all across the country.

Citycell (Pacific Bangladesh Telecom Limited) has been converted into a Public Limited Company with effect from 28 March, 2008 in compliance with the Notification No. SEC/CMRRCD/2006-159/Admin-03/23 of Securities and Exchange Commission of Bangladesh.

Following lists the shareholders of the company:

• Pacific Motors Limited
• Pacific Traders Limited
• Pacific Industries Limited
• Far East Telecom Limited
• SingTel Asia Pacific Investments Pte Ltd
• SingTel Consultancy Pte Ltd
• Singapore Telecom Paging Pte Ltd

Citycell (Pacific Bangladesh Telecom Limited) is Bangladesh’s and South Asia’s pioneering mobile communications company and the only CDMA mobile operator in the country. Citycell is a customer-driven organization whose mission is to deliver the latest in advanced telecommunication services to Bangladesh. 

The company offers a full array of mobile services for consumers and businesses that are focused on the unique needs of the Bangladeshi community. Citycell’s growth strategy is to integrate superior customer service, highest standards of technology and a choice of packages at affordable rates. 

The company operates a 24-hour call centre with well trained operators to respond to customer queries. Citycell’s customer service are open 7 days a week to ensure customers can access Citycell at any convenient time.