Hello Bangladesh (USSD Call Back)

Robi International Roaming Services introduces Hello Bangladesh. You can call at Bangladesh with a discounted rate only with Robi International Roaming Services

This unique, "First time in Bangladesh" service will allow all outbound roamers to make calls to any Robi number in Bangladesh from Abroad, at a 60% reduced rate.


To avail this service roamers have to dial...



*Conditions Apply
*To know the country wise call rate dial 123.
*Call rate is subject to change.
*Applicable for Robi customers only

What you require for SMS Roaming?

* An Robi IDD post paid connection.
* An International Credit Card with at least 6 months validity in customer’s name
* No security deposit.
* Properly filled up and signed SMS Roaming Registration Form, available at all Robi Customer Care Centers.
* Two copies of colored passport size photographs.
* Photocopy of ownership document.
* Photocopy of the first seven pages of customer’s passport.
* Enlarged photocopy of both sides of the International Credit Card.
* After completing the registration from the Robi customer care centers a subscribers can activate the SMS Roaming:

(*All voice call will be barren while the SMS roaming in turned on.)
Follow the simple steps below and enjoy the service:
sms roaming

Robi SMS Roaming

You can remain connected worldwide through SMS Roaming Services. You can send and receive SMS while roaming abroad while your voice calls and data services will be barred.

Remember to set your SMS Centre number in the international format. For example:
+8801801000004 or 008801801000004

De-activate the SMS Roaming:

Now that you return to Bangladesh you just have to de- activate the service so that you can receive all voice calls.

Follow the simple steps below and terminate the service:
sms roaming deactive

Charges:

While roaming abroad no charges are applied on receiving SMS.

Charge is applicable only while sending SMS. The charge is computed in the following basis:

Foreign operator’s charge + Service charge + VAT

Standard SMS charge is applicable for activating and de-activating the service.

Credit Limit:

Please be notified that the total of your SMS Roaming bill cannot exceed a limit of BDT 1000. In the case of exceeding the limit a subscriber has to contact Robi office for increasing the credit limit.

Note:

You can activate or de-activate the SMS Roaming service while in Bangladesh only.

When the service is activated then all voice calls are blocked and you need to de-activate the service to turn on all voice calls again.

Standard SMS charge is applicable for both activating and de-activating the service.

International Roaming FAQ

01. Which Credit Card can be used to avail International Roaming?


Only International Credit Card has to be used which are Mastercard, VISA & American Express.

02. Can other person’s International Credit Card be used ?


No. The card must be against the subscribers name and therefore any other persons credit card may not be used.

03. Is there any monthly access fee for International Roaming?


Additional monthly access fee to avail International Roaming is not required.

04. Is Caller ID facility available during roaming?


Depending on the operator in the roaming country Caller ID may be displayed on the Handset.

05. Which is the appropriate handset for International Roaming?


A proper network-compatible handset is a must for using the International Roaming facility while visiting abroad. Globally, operators are using GSM 900, 1800 and 1900 MHz frequency/bandwidth; the handset must be compatible with the frequency of the visiting network. In general, a customer may use a dual band (GSM 900/1800) handset while roaming abroad. But particularly while roaming in North America i.e. in USA and Canada, use a tri-band (GSM 900/1800/1900) handset.

For example: in Thailand, the operator ORANGE is using GSM 1800 and in Canada Microcell is using GSM 1900. Single band (GSM 900) handset will not work in these networks; a dual band and tri-band handset respectively should be used in order to avail International Roaming with those operators in Thailand and Canada. Roamers visiting Japan will have to rent/buy special 3G compatible handsets (Nokia 6620, etc) available at Narita Airport, Tokyo, Japan. For roaming with Nextel USA, Roamers will have to use special handsets, (e.g. Motorola i30x).

06. How will the customers be charged?

While in a country other than Bangladesh, for example, if the roamer is in Germany with his/her International Roaming mobile phone:

• For making a call to a German phone
German Operator's charge (Local/NWD) + Robi service charge (Home Charge) + applicable Taxes, Levies, other charges, if any

• For a call to Bangladesh or any other country
German Operator's charge + International Call charge (from Germany to Bangladesh or any other called country) + Robi service charge (Home Charge) + applicable Taxes, Levies, other charges, if any

• Receiving any call
International Call charge (from Bangladesh to Visiting Country) + Visiting Country's Operator charge for incoming calls (if any) + Robi service charge (Home Charge) + applicable, Taxes, Levies, other charges, if any

07. How are roaming charges reflected in the International Roaming bill & local bill ?


All your bills regarding usage while roaming will be captured in the Roaming bill and will not be reflected in the local bill. Local bills will only capture all your usages while in Bangladesh.

08. How to make calls while Roaming?


• To make a call to a mobile phone of the visiting country, simply dial the desired number
• To make a local call to a land phone (in the visiting country), dial the area code and then the desired number
• To make an International call, dial the International Access Code ("00" or "+") + country code + phone number (omitting 0
as first digit). If the roamer is making a call to Bangladesh from a visiting country, then the roamer will make an
international call (by dialing 00880 or +880).


To call a number in Bangladesh, please dial in the following way:

Destination


Country Code (+ Area Code)


Desired Number

BTCL in Dhaka


+8802 or 008802


xxxxxxx

BTCL in Chittagong


+88031 or 0088031


xxxxxxx

Robi


+88018 or 0088018


Xxxxxxx

Grameenphone


+88017 or 0088017


Xxxxxxx

Banglalink


+88019 or 0088019


Xxxxxxx

Citycell


+88011 or 0088011


Xxxxxxx

Airtel


+88016 or 0088016


Xxxxxxx

09. How to send SMS while Roaming?


While on roaming you can enjoy all the Robi SMS services. In order to send an SMS to Robi number, please enter the recipient's mobile number in the following format: 018xxxxxxx or +88018xxxxxxx. Check SMSC Service Center Number +8801801000004

SMS Charges : The charge for SMS while roaming will be as per the visited operator's charge.
Note: Please do not change SMS Service Center number. Desired Service Center number will be automatically selected.

10. How to select the network manually while roaming?


Robi has agreements with operator worldwide that forms the base of its wide coverage. Therefore the network updates its location within a few minutes of the roamers landing in overseas airport. However, some times due to unavoidable circumstances the roamer may have to select the network manually.

While selecting the network manually the roamer will have to go to the International Roaming menu that will be added in the handset menu option when the customer is roaming. In the International Roaming menu, the customer will have to select “Select IMSI/Side” and then there will be two options: “Robi” and “ABROAD”. When the outbound roamer is roaming in a country with which Robi has bilateral agreement, the roamer must select “Robi”. Whereas, while roaming in a country with which Robi has proxy agreement, the roamer must select “ABROAD” *.

* Note: a complete list of operator along with their status “bilateral or proxy” is available in the “Operator List” page.

Important/Essential Information for Robi International Roaming Customers

We recommend that you save phone numbers in the phone book or handset memory as per international format. E.g. +880 2 xxxxxxx. In this way you can make your local and international calls without additional hassles of editing the numbers when dialing from abroad.

Remember to exclude the leading 0 (zero) of the area code. For example, with Bangladesh country code being 880, Dhaka area code being 02, Dhaka numbers are usually dialed as 02 xxxxxxx. But, when you call Dhaka number from Singapore , you should dial +880 2 xxxxxxx (omit the 0 in front of Dhaka area code 02).

Loss/Theft

In case of loss/theft of phone, customers should immediately send a fax at 00 880 1819 234329 up to 33, stating suspend/bar request with subscription particulars like name, billing address, mobile number and valid signature. You can also call to 01819232477 or e-mail to IR@robi.com.bd

IR Tariff through SMS

Now Robi subscribers will be able to receive international Roaming tariff/charges by sending a SMS to 2477 typing a country name. This unique service will help Robi subscribers to have a clear understanding of IR call charges.