Robi IR > FAQS
International Roaming FAQ
01. Which Credit Card can be used to avail International Roaming?
Only International Credit Card has to be used which are Mastercard, VISA & American Express.
02. Can other person’s International Credit Card be used ?
No. The card must be against the subscribers name and therefore any other persons credit card may not be used.
03. Is there any monthly access fee for International Roaming?
Additional monthly access fee to avail International Roaming is not required.
04. Is Caller ID facility available during roaming?
Depending on the operator in the roaming country Caller ID may be displayed on the Handset.
05. Which is the appropriate handset for International Roaming?
A proper network-compatible handset is a must for using the International Roaming facility while visiting abroad. Globally, operators are using GSM 900, 1800 and 1900 MHz frequency/bandwidth; the handset must be compatible with the frequency of the visiting network. In general, a customer may use a dual band (GSM 900/1800) handset while roaming abroad. But particularly while roaming in North America i.e. in USA and Canada, use a tri-band (GSM 900/1800/1900) handset.
For example: in Thailand, the operator ORANGE is using GSM 1800 and in Canada Microcell is using GSM 1900. Single band (GSM 900) handset will not work in these networks; a dual band and tri-band handset respectively should be used in order to avail International Roaming with those operators in Thailand and Canada. Roamers visiting Japan will have to rent/buy special 3G compatible handsets (Nokia 6620, etc) available at Narita Airport, Tokyo, Japan. For roaming with Nextel USA, Roamers will have to use special handsets, (e.g. Motorola i30x).
06. How will the customers be charged?
While in a country other than Bangladesh, for example, if the roamer is in Germany with his/her International Roaming mobile phone:
• For making a call to a German phone
German Operator's charge (Local/NWD) + Robi service charge (Home Charge) + applicable Taxes, Levies, other charges, if any
• For a call to Bangladesh or any other country
German Operator's charge + International Call charge (from Germany to Bangladesh or any other called country) + Robi service charge (Home Charge) + applicable Taxes, Levies, other charges, if any
• Receiving any call
International Call charge (from Bangladesh to Visiting Country) + Visiting Country's Operator charge for incoming calls (if any) + Robi service charge (Home Charge) + applicable, Taxes, Levies, other charges, if any
07. How are roaming charges reflected in the International Roaming bill & local bill ?
All your bills regarding usage while roaming will be captured in the Roaming bill and will not be reflected in the local bill. Local bills will only capture all your usages while in Bangladesh.
08. How to make calls while Roaming?
• To make a call to a mobile phone of the visiting country, simply dial the desired number
• To make a local call to a land phone (in the visiting country), dial the area code and then the desired number
• To make an International call, dial the International Access Code ("00" or "+") + country code + phone number (omitting 0
as first digit). If the roamer is making a call to Bangladesh from a visiting country, then the roamer will make an
international call (by dialing 00880 or +880).
To call a number in Bangladesh, please dial in the following way:
Destination
Country Code (+ Area Code)
Desired Number
BTCL in Dhaka
+8802 or 008802
xxxxxxx
BTCL in Chittagong
+88031 or 0088031
xxxxxxx
Robi
+88018 or 0088018
Xxxxxxx
Grameenphone
+88017 or 0088017
Xxxxxxx
Banglalink
+88019 or 0088019
Xxxxxxx
Citycell
+88011 or 0088011
Xxxxxxx
Airtel
+88016 or 0088016
Xxxxxxx
09. How to send SMS while Roaming?
While on roaming you can enjoy all the Robi SMS services. In order to send an SMS to Robi number, please enter the recipient's mobile number in the following format: 018xxxxxxx or +88018xxxxxxx. Check SMSC Service Center Number +8801801000004
SMS Charges : The charge for SMS while roaming will be as per the visited operator's charge.
Note: Please do not change SMS Service Center number. Desired Service Center number will be automatically selected.
10. How to select the network manually while roaming?
Robi has agreements with operator worldwide that forms the base of its wide coverage. Therefore the network updates its location within a few minutes of the roamers landing in overseas airport. However, some times due to unavoidable circumstances the roamer may have to select the network manually.
While selecting the network manually the roamer will have to go to the International Roaming menu that will be added in the handset menu option when the customer is roaming. In the International Roaming menu, the customer will have to select “Select IMSI/Side” and then there will be two options: “Robi” and “ABROAD”. When the outbound roamer is roaming in a country with which Robi has bilateral agreement, the roamer must select “Robi”. Whereas, while roaming in a country with which Robi has proxy agreement, the roamer must select “ABROAD” *.
* Note: a complete list of operator along with their status “bilateral or proxy” is available in the “Operator List” page.
01. Which Credit Card can be used to avail International Roaming?
Only International Credit Card has to be used which are Mastercard, VISA & American Express.
02. Can other person’s International Credit Card be used ?
No. The card must be against the subscribers name and therefore any other persons credit card may not be used.
03. Is there any monthly access fee for International Roaming?
Additional monthly access fee to avail International Roaming is not required.
04. Is Caller ID facility available during roaming?
Depending on the operator in the roaming country Caller ID may be displayed on the Handset.
05. Which is the appropriate handset for International Roaming?
A proper network-compatible handset is a must for using the International Roaming facility while visiting abroad. Globally, operators are using GSM 900, 1800 and 1900 MHz frequency/bandwidth; the handset must be compatible with the frequency of the visiting network. In general, a customer may use a dual band (GSM 900/1800) handset while roaming abroad. But particularly while roaming in North America i.e. in USA and Canada, use a tri-band (GSM 900/1800/1900) handset.
For example: in Thailand, the operator ORANGE is using GSM 1800 and in Canada Microcell is using GSM 1900. Single band (GSM 900) handset will not work in these networks; a dual band and tri-band handset respectively should be used in order to avail International Roaming with those operators in Thailand and Canada. Roamers visiting Japan will have to rent/buy special 3G compatible handsets (Nokia 6620, etc) available at Narita Airport, Tokyo, Japan. For roaming with Nextel USA, Roamers will have to use special handsets, (e.g. Motorola i30x).
06. How will the customers be charged?
While in a country other than Bangladesh, for example, if the roamer is in Germany with his/her International Roaming mobile phone:
• For making a call to a German phone
German Operator's charge (Local/NWD) + Robi service charge (Home Charge) + applicable Taxes, Levies, other charges, if any
• For a call to Bangladesh or any other country
German Operator's charge + International Call charge (from Germany to Bangladesh or any other called country) + Robi service charge (Home Charge) + applicable Taxes, Levies, other charges, if any
• Receiving any call
International Call charge (from Bangladesh to Visiting Country) + Visiting Country's Operator charge for incoming calls (if any) + Robi service charge (Home Charge) + applicable, Taxes, Levies, other charges, if any
07. How are roaming charges reflected in the International Roaming bill & local bill ?
All your bills regarding usage while roaming will be captured in the Roaming bill and will not be reflected in the local bill. Local bills will only capture all your usages while in Bangladesh.
08. How to make calls while Roaming?
• To make a call to a mobile phone of the visiting country, simply dial the desired number
• To make a local call to a land phone (in the visiting country), dial the area code and then the desired number
• To make an International call, dial the International Access Code ("00" or "+") + country code + phone number (omitting 0
as first digit). If the roamer is making a call to Bangladesh from a visiting country, then the roamer will make an
international call (by dialing 00880 or +880).
To call a number in Bangladesh, please dial in the following way:
Destination
Country Code (+ Area Code)
Desired Number
BTCL in Dhaka
+8802 or 008802
xxxxxxx
BTCL in Chittagong
+88031 or 0088031
xxxxxxx
Robi
+88018 or 0088018
Xxxxxxx
Grameenphone
+88017 or 0088017
Xxxxxxx
Banglalink
+88019 or 0088019
Xxxxxxx
Citycell
+88011 or 0088011
Xxxxxxx
Airtel
+88016 or 0088016
Xxxxxxx
09. How to send SMS while Roaming?
While on roaming you can enjoy all the Robi SMS services. In order to send an SMS to Robi number, please enter the recipient's mobile number in the following format: 018xxxxxxx or +88018xxxxxxx. Check SMSC Service Center Number +8801801000004
SMS Charges : The charge for SMS while roaming will be as per the visited operator's charge.
Note: Please do not change SMS Service Center number. Desired Service Center number will be automatically selected.
10. How to select the network manually while roaming?
Robi has agreements with operator worldwide that forms the base of its wide coverage. Therefore the network updates its location within a few minutes of the roamers landing in overseas airport. However, some times due to unavoidable circumstances the roamer may have to select the network manually.
While selecting the network manually the roamer will have to go to the International Roaming menu that will be added in the handset menu option when the customer is roaming. In the International Roaming menu, the customer will have to select “Select IMSI/Side” and then there will be two options: “Robi” and “ABROAD”. When the outbound roamer is roaming in a country with which Robi has bilateral agreement, the roamer must select “Robi”. Whereas, while roaming in a country with which Robi has proxy agreement, the roamer must select “ABROAD” *.
* Note: a complete list of operator along with their status “bilateral or proxy” is available in the “Operator List” page.
