Airtel > Call Management Services > Call Forward / Call Divert

In case you are busy in a meeting, or traveling outside of national coverage, divert your calls to another number or your voicemail, where you can be left messages!

Using call divert

Option 1: Calls can be diverted to your designated number or Voicemail from your handset. In most handsets, the “Call Divert” option usually appears in the “Call settings” Menu. Under this menu, you will find at least four options for call diversion –

1. Forward All Calls
2. When Busy
3. No reply
4. Not Reachable

Select your desired preference. As a last step, enter the number you want your calls to be diverted to e.g. Airtel voicemail 789 or any other number.

Option 2: Using Keypad Options:

Scenario	Activation Procedure	Deactivation Procedure
While Busy	**67*#, then SEND e.g. **67*016XXXXXXXX# then SEND	Press ##67#, then SEND
While Unreachable	**62*#, then SEND e.g. **62*016XXXXXXXX# then SEND	Press ##62#, then SEND
While No Reply	**61*#, then SEND e.g. **61*016XXXXXXXX# then SEND	Press ##61#, then SEND
All calls	**21*#, then SEND e.g. **21*016XXXXXXXX# then SEND	Press ##21#, then SEND

If you want to divert your calls to your voicemail instead, in each case replace the phone number with the voicemail number, 789.